Ok- Let me preface this by saying I am in no way a computer genius. That being said, I really believe that a license should be required to use a computer. I am a customer service representative for several different websites and admittedly, that’s where most of my frustration stems from. I realize that many older folk have a tough time with this new fast paced-digital world of ours, but that does not excuse them entirely. TAKE A CLASS. Do not join websites all willy-nilly and then call the service number yelling about what does and doesn’t work because guess what, it all works, you’re an idiot. At least get the basics down. This way, when a service rep asks you what your email address is, you won’t respond with “www.”

Perhaps this list of Q’s and A’s will determine whether of not you’re ready for the super complex world of web sites.

1. Q- What browser are you using? Wrong answer - “I have yahoo.”
2. Q- Do you have a mac or a PC? -Wrong answer - “I have a laptop.”
3. Q- Are you online right now? -Wrong answer - “No, I’m on the phone how can I be online.”

It’s important to remember that some things need to be done yourself. If a rep tells you to restart your computer, do not ask if they can do it for you. It’s not possible, and NO, even if you talk to a supervisor it still can’t be done. We can not see what you’re typing, we can not see what you’re looking at, and we don’t know what you’re wearing. That would be a video camera, not a computer.

As I said, I realize that older people have a hard time learning new things, so I do have some patience and understanding for them. However, if you are under the age of 40 and guilty of some of these offenses, I have no pity for you and I strongly believe you should be sent to some sort of house of detention.

That is all for now, but remember, we are here 24 hrs for all of your questions or concerns.

05/12/2007
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